Privacy Policy
Privacy Policy — KneeGuard™
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from getkneeguard.com or contact us at info@getkneeguard.com.
1. Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including your:
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Browser type
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IP address
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Time zone
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Cookies installed on your device
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Pages or products you view
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Referring websites or search terms
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How you interact with the site
We refer to this data as Device Information.
We collect Device Information using:
Cookies – small data files that often include an anonymous identifier. Learn more:
http://www.allaboutcookies.org
Log files – track actions on the site, including IP address, browser, ISP, referring/exit pages, and timestamps
Web beacons, tags, and pixels – electronic tools that record browsing behavior
Order Information
When you make (or attempt to make) a purchase, we collect:
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Name
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Billing and shipping address
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Payment information (e.g. credit card details)
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Email address
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Phone number
Together, Device Information and Order Information make up your Personal Information.
2. How We Use Your Personal Information
We use Order Information to:
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Fulfill your orders (including payment processing, shipping, and confirmations)
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Communicate with you
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Screen orders for risk or fraud
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Provide updates and offers, based on your preferences
We use Device Information to:
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Detect fraud and potential threats
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Improve and optimize our site
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Analyze customer behavior and marketing performance
3. Sharing Your Personal Information
We share your data with trusted partners to run our store and improve your experience:
Shopify (store platform)
→ https://www.shopify.com/legal/privacy
Google Analytics (site analytics)
→ https://www.google.com/intl/en/policies/privacy/
→ Opt out: https://tools.google.com/dlpage/gaoptout
We may also share personal data if required by law, court order, or to protect our rights.
4. Behavioral Advertising
We may use your personal information to serve you relevant ads via platforms like Facebook or Google.
Learn more about targeted advertising:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Opt out:
Facebook: https://www.facebook.com/settings/?tab=ads
General: http://optout.aboutads.info
5. SMS Marketing & Cookies
This website uses cookies to help track items you put in your cart, including when you abandon your cart. This data may be used to trigger reminder messages via SMS.
We do not share SMS opt-ins with third parties other than those who help us deliver messaging services (platforms, carriers, and service vendors).
6. Do Not Track
We do not alter our data collection practices in response to “Do Not Track” signals.
7. Your Rights (EU Residents)
If you are located in the EU, you have the right to:
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Access the personal data we hold about you
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Request corrections, updates, or deletion
We process your data to fulfill orders or pursue legitimate business interests.
Your data may be transferred outside the EU, including to Canada and the U.S.
8. Data Retention
We retain your order information unless you request deletion.
9. Policy Updates
We may update this Privacy Policy to reflect legal, technical, or operational changes.
10. Minors
The site is not intended for individuals under the age of 18.
11. Contact Us
If you have questions or would like to file a complaint, contact us: